Foundational skills to build trust and connection. Active listening, responding to distress, and building rapport.
Grounded in Respect · Integrity · Support · Empowerment. Emphasizes empathic communication, trauma-informed language, and client-centered care. Workshop 1 is required prior to other sessions; remaining workshops taken in flexible order.
Explore personal biases and their impact on interactions. Strategies for equitable,
non-judgmental support.
Trauma-informed approaches and recognizing client strengths as a core part of the healing process.
Reduce stigma around substance use and apply motivational interviewing to support behavior change.
Overview of depression and anxiety symptoms with empathic, client-centered supportive strategies.
Legal responsibilities plus compassionate, trauma-informed responses to suicidal ideation in practice.
How identity, culture, and lived experience shape client interactions. Culturally responsive approaches.
Self-care practices, professional boundaries, and strategies for preventing burnout in helping roles.
Strengthen collaboration and inclusive communication within service delivery teams.
Best practices in trauma-informed, person-first documentation and managing client transitions.